Cancellation Policy

Last Updated: September 01, 2025

Important: Please read our cancellation policy carefully before activating your plan.

Policy Overview

After your plan is activated, the 30% service fee is nonrefundable, but we will refund your remaining pledge if you cancel within the 48 hours period of signing up.

After the 48 hours period, we cannot return your pledge and your plan is activated for the 6 months period.

Key Points

48 Hour Grace Period

Cancel within 48 hours of signing up to receive a refund of your remaining pledge (minus the 30% service fee)

After 48 Hours

No refunds available after the 48-hour period. Your plan remains active for the full 6-month term

Refund Breakdown

Cancellation Time Service Fee (30%) Remaining Pledge Plan Status
Within 48 hours Non-refundable Refundable Cancelled
After 48 hours Non-refundable Non-refundable Active for 6 months

How to Cancel

1
Contact Support

Email us at support@onellama.com or call (888) 960-8288

2
Provide Information

Include your account details and reason for cancellation

3
Receive Confirmation

We'll process your request and send confirmation within 24-48 hours

Important Notes

  • The 30% service fee covers administrative costs and platform maintenance
  • Refunds are processed to the original payment method within 5-10 business days
  • All cancellation requests must be submitted in writing
  • Active claims must be resolved before cancellation can be processed

Frequently Asked Questions

The 30% service fee covers the immediate costs associated with setting up your account, processing your enrollment, and administrative expenses that are incurred as soon as you join the program.

Plans cannot be paused once activated. The 6-month commitment period must be completed. However, you can choose not to renew at the end of your term.

If you have an active claim, your cancellation will be processed after the claim is resolved. Your coverage remains active until all pending matters are settled.

Contact Us

If you have any questions about our cancellation policy or need assistance with your account, please contact us:

Last Updated: September 01, 2025

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